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Frequently Asked Questions I signed up for the Decadence Club. When will I get my card? After you sign up for the Decadence Club, we will enter you in to our database of members. This process typically takes 2-3 days, but can take upwards of a week if Grandma Jean, who does the data entry, has a busy social calendar! On your next visit to Moonlight Creamery, simply ask the server to look you up in our database and he or she will be able to assign you your Decadence Card. To keep program costs down, we do not mail cards out to new members. While we're on the topic, please use your very best handwriting when filling out your membership application. It makes life easier for Grandma Jean and a lot less frustrating for you when you ask the server to look you up and they can't find you because we spelled your name wrong. I get your Decadence Club e-mail notes but I don't have a card. When will I get my card? Please see the answer to the question above. I signed up to receive Decadence Club e-mail notes but I don't ever get one. I feel like I'm missing out on the fun. What's going on? If you signed up within the last week, please be patient – Grandma Jean may be having one of those busy social calendar weeks we talked about! If you signed up a while ago, we're either getting caught in your junk mail filter or we have your e-mail address incorrect in our database (see friendly reminder about handwriting in the first FAQ!). Luckily, it is a simple fix – either ask the server to edit your e-mail address when you are at Moonlight next, or send a quick e- mail to Heidi at Heidi@moonlightcreamery.com. What is your policy on e-mail? Can I opt out? Like you, we hate unsolicited e-mail. At Moonlight Creamery, we only send e-mail to people who have opted in to receiving it from us. If you ever decide you would rather not receive e-mail from us, please send Heidi a quick note at Heidi@moonlightcreamery.com and she'll remove you from our mailings right away. Simply trying to unsubscribe to the e-mail will not work because we maintain our distribution list in a separate database. If I give you my e-mail address, will you keep it safe? Moonlight Creamery respects your privacy and will not sell, share, post, broadcast, or otherwise distribute the information you provide on your Decadence Club application to any third party for any reason or at any time. Ever. How do I know what my points balance is? Just ask your server to scan your Decadence Card to check on your current points balance. Can I get credit for a past purchase? Decadence points can only be awarded at the time of purchase and cannot be awarded for past purchases. This is a limitation of our Point of Sale system. We know it's a bummer, but we hope you understand. If we didn't answer your question, please contact us at Heidi@moonlightcreamery.com or 585-223-0880. |